Delivery, Returns & Refunds Policy

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The Policy consists of the terms and conditions of Delivery, Returns and Refunds under which: 

  1. Delivery time is between 3 to 5 working days from placing the order.
  2. You are permitted to return goods purchased by you, subject to a valid reason.
  3. It takes 48 Hours to confirm payment with the bank.
  4. Once payment is confirmed with the bank, your order will be packed and shipped.
  5. Once order is shipped, you will receive an auto email with tracking details on your registered email.
  6. A refund may be obtained for goods purchased by you, subject to certain conditions ;
  7. You may cancel orders for goods purchased by you within specific days of delivery”

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website. However, the Company has to put certain restrictions on the same in order to meet its business, legal and contractual obligations.

What I can return and when?

  1. If you receive a faulty, expired or defective product
  2. If you receive a product that is different from what you ordered
  3. If you receive a product that looks different from how it appeared on the product page
  4. If the product size / weight is different than its description

What products can NOT be returned?

  1. Products that have been, washed, ripped, broken and soiled.

Conditions for returning products

  1. The products must be returned in the original condition they were received in along with any bills, tags, labels etc.
  2. Products must be in their original form and unsoiled.
  3. Brand packaging should be intact.
  4. Replacement of a product will be subject to availability of the product on the website at that time.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process the refund.

For return, refund and to raise a dispute in relation to anything, please send an email to Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 2 days of receipt of the product. Disputes registered after 2 days of delivery shall be entertained at the sole discretion of Organic Pure team.

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